Your business relies on being able to speak directly with your customers when they need you. Sometimes they call after business hours and you are unable to address their concerns directly until the following business day.
You've been thinking about hiring an answering phone service but you don't know if it's the right choice for you. Here are reasons why the investment is worth your time.
You have fewer callbacks
An answering phone service is just as the name implies: a company is hired to have real people answer calls that are redirected to their service when your lines are busy or your business is not currently open.
An answering service representative is able to offer basic information about your company (that you provide them), and can even make appointments, take messages, or redirect calls to appropriate channels. With this service, you have fewer callbacks since many of your customers' concerns can be taken care of even when you are out of the office.
You don't have to track messages
Your business gets busy during the day, which means phone messages add up. When customers have to wait several days to receive a call back, they become perturbed and may choose to take their patronage elsewhere.
With an answering phone service speaking live with customers, you have fewer messages to deal with in general, which means more of your customers get taken care of right away. Happier customers means greater profits (and a better reputation) for your company.
You spend more time with in-house customers
You can choose to have an answering phone service take all calls that come into your business. Not having to take time to pick up the phone when you are dealing directly with customers in your business allows you to focus on the face-to-face contact you need while still having your phone customers taken care of.
You retain more customers
When customers feel like their needs are being met, they are more likely to return to your business for future needs. Having a live person available to take their calls on an almost constant basis creates a satisfaction rate that you don't currently have, which means you retain more customers.
There are many reasons to invest in an answering phone service for your business. Whether you just need the service during your busy hours or you wish to have after-hours representatives taking customer calls, you can rest assured that your customers are being heard and helped.